Shipping policy

1. Dispatch & Processing Times

  • All orders are processed and dispatched from our fulfilment network.

  • Please allow 1 to 3 business days for order processing and dispatch confirmation.

  • You will receive a tracking link via email as soon as your order ships out.

2. Shipping Rates & Delivery Estimates

Delivery windows begin from the date of dispatch, with rates calculated dynamically at checkout based on your destination:

  • United Kingdom: Standard Delivery (5 to 10 business days).

  • Europe: Standard International Delivery (7 to 14 business days).

  • Rest of World (International): Worldwide Delivery (10 to 20 business days).

  • Note: Because our pieces are part of exclusive drops sourced directly through our direct-to-consumer fulfilment network, standard transit times reflect our rigorous quality control and global logistics model.

3. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can track your package directly through our store's order tracking page or the carrier's website.

4. Customs, Duties & Taxes (International Orders)

  • For international and European orders, shipments may be subject to local customs duties, import taxes, or VAT fees imposed by the destination country upon arrival.

  • These charges are the sole responsibility of the customer. We recommend checking your local customs office policies before ordering if you are unsure about potential fees.

5. Incorrect Addresses & Delivery Issues

  • Customers are responsible for entering the correct delivery address at checkout. If an error is made, please contact our support team immediately at support@averro.store.

  • Once an order has left our fulfilment centre, we cannot redirect packages or alter addresses. We are not liable for packages delayed or lost due to incorrect address details provided at checkout.